Frequently Asked Questions
Will my card work in my country?
Some of our gift cards may be region locked. Please contact us or the gift card’s online support prior to making your purchase if you’re not sure about this.
When will I receive my gift card?
All our gift cards are delivered via email. If you do not get an email in 5-15 minutes, please check your Junk box and spam filters. If you still haven’t received your email, please contact our support team.
My gift card isn’t working?
- Make sure you are entering the code correctly, especially O and 0, B and 8, also S and 5.
- Check and verify that you are redeeming the card in the correct place. IE: redeeming iTunes cards on the iTunes store
- Make sure you are using a USA account or USA address as some cards are region locked and will not work without the correct location.
- Double check your account balance by logging out and then logging back in.
- Contact the gift card’s online support to make sure there is not a hold or issue with your account.
If you are still having trouble after checking all of these steps, please send us a screenshot of the error you are getting when you input the code so we can try to assist you.
Are gift cards restricted to single retailer?
Some branded vouchers are restricted to a single retailer whilst multi-purpose vouchers can generally be spent wherever you see the voucher logo.
I didn’t get a confirmation email for my order. Why not?
Please contact our support team with details of the time of your order and your address (postcode,etc.).
What if I have made a mistake on my order?
Please contact our support team.
When will the payment be taken from my account?
The payment will be taken as soon as your order has been placed. In case of an unsuccessful purchase, you will be notified.
How do I check my order status?
You will receive email notifications on your order statutes. Once you complete your order, you will receive an email confirmation.
My payment card got declined, what do I do?
Please contact support team.